Voice AI can slip up by mishearing or guessing, leading to wrong answers that...
https://miasniceword.cavandoragh.org/how-do-i-stop-a-voice-agent-from-inventing-discounts-or-goodwill-credits
Voice AI can slip up by mishearing or guessing, leading to wrong answers that frustrate customers. A practical way to catch errors early is using a simple readback—like repeating an order ID aloud to confirm it’s correct before processing