Voice AI sometimes gives wrong answers because it misunderstands orders or...

https://bizzmarkblog.com/my-callers-claim-another-agent-promised-a-discount-how-should-the-bot-respond/

Voice AI sometimes gives wrong answers because it misunderstands orders or guesses without solid data. A practical way to catch errors early is using readbacks—for example, having the system repeat back order IDs for confirmation