Waking up to a wave of fake 1-star reviews feels personal, but it’s a business...

https://www.instapaper.com/read/1994700249

Waking up to a wave of fake 1-star reviews feels personal, but it’s a business crisis that demands a surgical response. When your rating dips from a 4.6 to a 4.1, you aren’t just losing face—you’re losing actual customers