Voice AI sometimes makes mistakes, like mixing up details or giving wrong info....

https://smoothdecorator.com/what-does-gartner-say-about-ai-pressure-in-customer-service-in-2026/

Voice AI sometimes makes mistakes, like mixing up details or giving wrong info. This blog looks at how “identifier readback” — repeating exact info like order number B3172 — and using risk-tiered verification can cut errors in customer service calls