Mobile voice agents replace IVR menus and chatbots with natural conversation....

https://technivorz.com/what-do-i-need-to-watch-for-when-using-ai-voice-in-a-regulated-industry/

Mobile voice agents replace IVR menus and chatbots with natural conversation. They resolve routine requests and give staff context on complex cases. Gartner estimated conversational AI could save $80 billion in contact-center labor costs in 2026.