Mobile AI voice agents let customers explain problems naturally, handle routine...

https://fast-wiki.win/index.php/Gartner%E2%80%99s_$80_Billion_Prediction:_What_Does_It_Mean_for_Contact_Centers%3F

Mobile AI voice agents let customers explain problems naturally, handle routine requests and pass context to staff for complex cases, replacing rigid IVR menus and chatbot dead ends