Listen without rushing to fix things. Ask what would help today and offer one...

https://wiki-neon.win/index.php/How_Do_Out-of-State_Families_Coordinate_Treatment_in_Georgia%3F

Listen without rushing to fix things. Ask what would help today and offer one small step: “Want me to sit with you while you call?” Set boundaries, too. Check in again later, since support can take more than one conversation.