In 2026, AI customer service platforms have come a long way—some teams hit 70%...

https://www.bookmark-zulu.win/after-testing-ai-customer-service-automation-for-years-i-ve-seen-tools-jump

In 2026, AI customer service platforms have come a long way—some teams hit 70% automation in just one week. But it's not about bots taking over completely; it's about smart assist vs fully resolve