Getting a bad review removed isn't easy, but it is possible if you know the...

https://wiki-tonic.win/index.php/How_to_Build_an_Ironclad_Google_Review_Removal_Report:_A_Professional_Guide

Getting a bad review removed isn't easy, but it is possible if you know the rules. Google will take down feedback that violates their specific content policies, such as spam or hate speech